Shipping policy

When will I receive my order?

The time it takes for your order to reach you depends on your shipping address and the postal service you select at checkout. In general, Australian orders may take up to 5 days to arrive, while international orders may take between 14-28 days. When your order has shipped you will receive a notification and tracking details (if applicable). Unfortunately at times orders may take longer than these periods due to high-demand periods or unexpected delays with the postal service. These delays are out of our control and as such we cannot guarantee delivery timeframes on any orders.

Please note: Vinyl orders may have 3-5 business days to be dispatched from our warehouse.

I purchased a pre-order item, when will I receive it?

Pre-orders products will not be shipped from our warehouse until the release date specified on the product page. If you've purchased a pre-order item in the same order as other products, the order will not ship until all products are available. We are unable to split orders or ship items separately.

I wasn't home to receive my order, what now?

Australian Orders: If no-one is available when delivery is attempted, Australia Post will leave your order in a safe space, or deliver your order to the closest collection point and leave a delivery slip with details. Please ensure you collect your order within 10 days or it may be returned to us. Uncollected orders will be cancelled and a return fee may be charged.

International Orders: If no-one is available at your address when the local shipping service attempts delivery, your order may be left unattended, returned to a depot or transferred to a collection point. In most cases, you will be contacted by the local carrier with further details. Please ensure you follow instructions provided to by the local shipping service you as uncollected parcels cannot be returned to us and will be treated as abandoned.

Shipping to the US:

We currently offer DHL International Express Shipping to the US. This option includes tracking, but duties are paid upon delivery. We understand this may not be ideal, but it's what we can offer at the moment. Please only purchase if you're comfortable with these terms, as we wouldn’t want you to spend money on something that will end up sitting at the post office—we only issue refunds after products are returned to us in perfect condition. If you have any questions please get in touch at Helpme.au@ceremonyofroses.com

Will I be charged bank fees if buying from outside of Australia?

All items are charged in Australian Dollars (AUD). If you complete an order using a non-Australian issued credit card, your bank may convert the order total into your local currency and charge additional fees to do so. This charge and the conversion rate comes directly from your bank and is out of our control. Please check these details with your bank before placing your order.

My order is being held by customs, what do I do?

Some countries charge additional customs fees or require additional information on items entering the country. These policies and charges are out of our control and we are unable to help if your order has been held by customs in your local country. In most cases, your local authority will contact you to let you know they are holding your order and provide additional information. Please ensure you check local custom and import details before placing your order.